kji9 Privacy Policy — How We Collect, Use, and Protect Your Data
kji9 is committed to protecting the privacy of every player on our platform. This policy explains exactly what data we collect, why we collect it, and how we keep it secure.
1. Introduction
This Privacy Policy ("Policy") describes how kji9 ("kji9", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://kji9.bet, collects, uses, stores, discloses, and protects the personal information of users ("you", "your", "the Player") who access or use the kji9 platform. This Policy forms part of the kji9 Terms & Conditions and should be read alongside them.
By registering an account or using any part of the kji9 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the kji9 platform. kji9 reserves the right to update this Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed.
2. Information We Collect
kji9 collects personal information in two primary ways: information you provide directly when creating an account or using platform services, and information collected automatically as you interact with the platform.
Information You Provide Directly
When you register an account or use kji9 services, we collect the following categories of personal information:
- Identity information: your full name, date of birth, and national identification details (required for age verification and KYC compliance).
- Contact information: your Bangladesh mobile number and email address (used for account communications, security alerts, and support correspondence).
- Financial information: details of the payment methods you use (bKash, Nagad, Rocket, Upay, or bank account details), transaction amounts, and transaction history on the kji9 platform.
- Gaming activity: your betting history, game session records, bonus usage, and responsible gaming tool settings (deposit limits, loss limits, self-exclusion periods).
Information Collected Automatically
When you access the kji9 platform, our systems automatically collect certain technical and usage data, including:
- Device and connection information: IP address, device type, operating system version, mobile browser type, screen resolution, and mobile network operator (Grameenphone, Robi, Banglalink, Teletalk, etc.).
- Usage data: pages viewed, features used, session start and end times, click patterns, game launch events, and navigation paths through the platform.
- Cookie and tracking data: session cookies, authentication tokens, and analytics identifiers that help us maintain your session, detect fraud, and understand how users interact with different parts of the platform.
3. How We Use Your Information
kji9 uses the personal information it collects solely for the purposes described below. We do not use your data for purposes unrelated to the operation and improvement of the kji9 platform:
- Account creation and management: to register your account, verify your identity and age, maintain your account settings, and process your login and authentication.
- Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, to record transaction history, and to comply with financial reporting obligations.
- Platform operation and security: to detect and prevent fraud, money laundering, account takeover attempts, bonus abuse, and other prohibited activities described in the kji9 Terms & Conditions.
- Customer support: to respond to your queries, resolve disputes, investigate complaints, and communicate with you about your account or transactions.
- Responsible gaming: to monitor gaming activity for signs of problematic behaviour, to administer deposit limits, loss limits, session time alerts, and self-exclusion periods you have set, and to alert you when responsible gaming thresholds are reached.
- Platform improvement: to analyse aggregated, anonymised usage patterns that help us improve platform performance, game selection, payment processing speed, and the overall experience for players in Bangladesh.
4. Sharing Your Information
kji9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment and Identity Service Providers
kji9 shares financial transaction data with payment processors (bKash, Nagad, Rocket, Upay, and partner banks) solely to the extent required to execute deposits and withdrawals on your behalf. We may also share identity verification data with third-party KYC providers when required to confirm your age and identity in compliance with our obligations.
Fraud Prevention and Legal Compliance
kji9 may share personal data with fraud prevention services, anti-money-laundering screening providers, and law enforcement or regulatory authorities if required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the rights of kji9 or other users, or comply with a legal obligation.
Game and Technology Providers
kji9 uses third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to supply games available on the platform. These providers may receive limited session data (such as a pseudonymous player ID and game session identifiers) necessary to operate the games and verify the integrity of game outcomes. These providers do not receive your full identity or payment details.
5. Cookies and Tracking Technologies
kji9 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, detect fraud, and collect anonymised analytics data. A cookie is a small data file stored on your device by your mobile browser when you visit the platform.
kji9 uses three categories of cookies on the platform:
- Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language preference. You cannot opt out of essential cookies without disabling the platform entirely.
- Analytics cookies: anonymised cookies that help us understand how users navigate the platform, which games are most popular, where users encounter difficulties, and how platform performance can be improved. These cookies do not identify you personally.
- Fraud-detection cookies: cookies used by our security systems to detect unusual login patterns, device fingerprinting anomalies, or suspicious session behaviour that may indicate account compromise or fraudulent activity.
6. Data Security
kji9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the kji9 platform is encrypted using SSL (Secure Sockets Layer) technology. Our servers operate in secured data centre environments with access controls, intrusion detection systems, and regular security audits. Payment data is handled through PCI-compliant payment processing partners; kji9 does not store full payment card numbers or full mobile wallet credentials on its own servers.
Despite these measures, no internet transmission or electronic storage system is completely secure. kji9 cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights or freedoms, kji9 will take prompt action to contain the breach and, where required, will notify affected users and relevant authorities in accordance with applicable data protection obligations.
7. Data Retention
kji9 retains your personal data for as long as your account is active and for a defined period after account closure, as required to comply with legal obligations including anti-money-laundering record-keeping requirements, financial audit obligations, and dispute resolution requirements. In general, transaction records and identity verification documents are retained for a minimum of five years from the date of the last relevant transaction or from the date of account closure, whichever is later.
Data that is no longer required for any legitimate purpose will be securely deleted or anonymised so that it can no longer be associated with you. You may request deletion of your personal data by contacting kji9 support; however, we may be required to retain certain data for the retention periods described above regardless of your request, where legal obligations require us to do so.
8. Your Privacy Rights
kji9 respects your rights over your personal data. As a kji9 account holder, you have the following rights in relation to the personal data we hold about you:
- Right of access: you may request a copy of the personal data kji9 holds about you at any time. We will respond to access requests within a reasonable timeframe and provide the data in a clear, readable format.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Please contact kji9 support with details of the correction required.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7 above.
- Right to restrict processing: in certain circumstances, you may request that kji9 restrict the processing of your personal data, for example while the accuracy of data is being disputed or while a complaint is under investigation.
- Right to withdraw consent: where kji9 processes your personal data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of the rights above, please contact kji9 customer support by email at [email protected], including your registered mobile number and a clear description of your request. kji9 will acknowledge your request promptly and respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we do not disclose or alter data belonging to another person.
9. Children's Privacy
The kji9 platform is strictly intended for adults aged 21 years and above. kji9 does not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with kji9, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
10. Third-Party Links
The kji9 platform may, from time to time, display references to third-party services such as payment partners (bKash, Nagad, Rocket) or game providers. kji9 has no control over the privacy practices of third-party websites or applications and is not responsible for their content or privacy policies. This Privacy Policy applies solely to information collected by kji9 through the kji9 platform. We encourage you to review the privacy policies of any third-party services you use in connection with your kji9 account.
11. Changes to This Privacy Policy
kji9 reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised Policy will be published on this page with an updated effective date shown at the top of the document. Where changes are material, we will make reasonable efforts to notify registered account holders by sending a notification to the mobile number or email address associated with their account. Your continued use of the kji9 platform after any amendment has been published constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way kji9 handles your personal data, please contact our support team. You can reach us at any time by email at [email protected] — please include your registered mobile number and a clear description of your query in your message. Our support team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 24 hours.
Want to Know More About kji9?
Read our About Us page to learn the story behind kji9, or head to the kji9 Casino lobby to explore hundreds of games available to players across Bangladesh.